At even the best-run companies, critical initiatives lose momentum. Important work sits undone. Emerging opportunities get ignored. The culprits? Poorly crafted promises--those personal pledges employees make to satisfy concerns of stakeholders inside and outside your organization.
Teach employees to craft promises carefully, and work moves forward again. One key to a well-crafted promise is explicitness--especially when employees and stakeholders have different cultural backgrounds or a promise involves an abstract construct subject to multiple interpretations. To avoid misunderstandings, have parties make requests clear from the outset, provide accurate progress reports, and define success (or failure) at the time of delivery.
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